At Yasmin Threads, we want you to be fully satisfied with your DIY crafting products. Please read our return and refund policy carefully.
1. Eligibility for Returns
Returns are accepted only for damaged, defective, or incorrect items.
You must notify us within 7 days of receiving your order to request a return or replacement.
Products must be returned in their original packaging and unused condition.
2. How to Request a Return
Contact us via email at [email protected] with your order details and reason for return.
Our team will guide you through the return process and provide instructions for sending the item back.
3. Refund Process
Refunds are issued after we receive and inspect the returned product.
For Cash on Delivery (COD) orders, the refund will be processed via an alternative method agreed upon with you.
Please allow 7–10 business days for the refund to be processed after approval.
4. Non-Returnable Items
Items that are used, damaged by the customer, or missing original packaging are not eligible for return.
Customized or personalized products cannot be returned unless they arrive damaged or defective.
5. Shipping Costs
Customers are responsible for return shipping costs unless the item was received damaged or defective.
6. Contact Us
For any questions or assistance regarding returns and refunds, please contact us at:
Email: [email protected]